Our key values:
- Top quality products
- Customer satisfaction
- Environmental care
Guided by its corporate values, Biofarm does business in a way that is beneficial to our natural environment and promotes safe and good working conditions within the organisation. This helps us ensure a sustainable growth and forms part of Biofarm's policy of corporate social responsibility.
Driven by environmental considerations, we analyse our capital projects in terms of their environmental impact at the time we make investment decisions. Biofarm operates a vendor selection process for investment projects that incorporates environmental criteria. When we choose suppliers of equipment and apparatus, we take into account a number of environmental factors, including environmental or material certifications. Biofarm operates a sustainable policy of managing its materials and consumables in an economical manner. We also operate a number of special in-house procedures to ensure sustainable waste management.
We work with the consumer interest in mind. Consumer rights are safeguarded by sales of our products to licensed pharmaceutical wholesales and pharmacies which guarantee their proper storage conditions. All customer complaints are recorded and processed on a case by case basis by our personnel. Since 2005, we have been placing Braille labelling on our product packages and providing information on how a drug works, its contraindications, side effects or dosage, and other information that may affect patients' health.